At Herve Loucindi, every fragrance is crafted with care in small batches. We appreciate your support of our small business and want you to feel confident when shopping with us. Please review our return and refund policy before placing your order.


1. All Fragrance Sales Are Final

Due to the personal nature of fragrance products and for hygiene and product-integrity reasons, all fragrance sales are final. We do not accept returns, exchanges, or issue refunds due to personal scent preferences.

This includes, but is not limited to:

• Not liking a fragrance after receiving or trying it.

• A fragrance smelling different on your skin than expected.

• Changes in personal scent preferences.

• Ordering the wrong fragrance or selecting the wrong product or size.

We encourage you to read product descriptions carefully before placing your order. Fragrances can develop differently on each person, and individual scent preferences vary.


2. Samples and Sample Sets
All sample and sample set sales are final. We do not offer returns or refunds because a sample scent does not meet your personal preferences.

However, if a sample arrives damaged, defective, or incorrect, please contact us within 3 calendar days of delivery so we can review the issue and determine an appropriate resolution.


3. Damaged, Defective, or Incorrect Orders
We take care when preparing and packaging every order. If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us within 3 calendar days of delivery at support@herveloucindi.com.

To help us resolve the issue as quickly as possible, please provide:

• Your order number.

• A brief description of the problem.

• Clear photos of the affected product, packaging, and any visible damage, when applicable.

Please retain the affected products and original packaging until we have reviewed your request. Do not return any items without receiving instructions from us.

After reviewing the details, we will determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.


4. Lost, Delayed, or Missing Packages
Delivery times are estimates and may be affected by carrier delays or circumstances beyond our control. A shipping delay alone does not automatically qualify an order for a refund.

If your package appears lost, has not arrived within the expected delivery window, or is marked as delivered but cannot be located, please contact support@herveloucindi.com. We will review the available information and help determine the next steps.


5. Shipping Charges
Original shipping charges are generally nonrefundable, except where a refund is appropriate due to an error on our part or required by applicable law.

If a return is authorized for an eligible issue, we will provide instructions regarding any applicable return-shipping arrangements.


6. Order Cancellations and Changes
Our fragrances are prepared in small batches, and orders may begin processing shortly after purchase. If you need to request a cancellation or change, please email support@herveloucindi.com as soon as possible.

We cannot guarantee that a request can be accommodated once an order has entered production or shipped. If an order has already shipped, it cannot be canceled in transit.


7. Refund Processing
If a refund is approved, it will generally be issued to the original payment method. Processing times vary depending on your payment provider or financial institution.


8. Contact Us
We are a small business, and every order matters to us. If something isn't right with your purchase, please reach out. We will review your concerns with care and do our best to find a fair and appropriate resolution.
Herve Loucindi Customer Support
Email: support@herveloucindi.com
Website: https://herveloucindi.com